Cancellation / returned goods
About replacement

Change of order · Cancel


Cancellation after order confirmation and change of product content are possible within 7 days after order confirmation.
If you change the cancellation or product content after the eighth day after your order confirmation, cancellation fee will be generated as follows for the selling price.
※ This cancellation fee is a penalty fee with the nature of the penalty penalty, and does not include the purpose of imposing damage to the default, and if there is a cancellation, the purpose (workpiece product or the owner) regardless of the payment of cancellation fee. It does not hand over) including raw materials.

1-7 days after order confirmation: 0%
2 After order confirmation ~ 8th day after the day: 50%
3 After completion delivery: 100% (full amount)


※ If there is a change in the product shipping destination, be sure to online.concierge@mokumeganeya.com Please contact.
※ If it is deemed that there was a defect by product production or delivery just before delivery, the price before payment is as it is,
We will respond to our company responsibility. If we admit that we had a defect after delivery,
We will respond to the rework, but it will be assumed that our company will take over our company.
※ We have a lifetime free warranty for the size after delivery.
(For special rings, it may be paid.)

Free"After-sales service"please use. We accept resizing for free.
If you do not know how to make the size of your finger unknown · · ·How to measure ring sizePlease check.
We also offer a free gift for ring gauge.

Delivery address · Delivery date · About change time change, mail"Online.concierge@mokumeganeeya.com"Or"Contact form"Please contact me from.


About returned goods / exchange


We have 7 days of return warranty to purchase our full-scale wedding rings with confidence.
Only unused products, we accept returns for the following reasons if shipment within 7 days after arrival of the product.
· Mistake of order contents
· When the product specification is different from the order contents
· If a clear scratch can be confirmed (separate traces)
※ In the case of wooden gold, the same pattern can be created twice, so the reference picture and some difference will be inevitable.
Enjoy one pattern in the world


We pay close attention to the handling of the product, but if the product you deliver is damaged, or if any product different from the order arrives, the product is not burdened with good goods and free repair I accept.

Within 7 days after arrival of the product, please contact the email address described in [Exchange, Repair, Other Consultation Contacts / Commodity Destinations], and send the product in cash on delivery (Shipping fee).
※ We can not receive a returned product without contact.
※ It may be possible to respond to the application after 8 days after arrival of the product.

Free"After-sales service"please use. We accept resizing for free.
If you do not know how to make the size of your finger unknown · · ·How to measure ring sizePlease check.
We also offer a free gift for ring gauge.


[Exchange, repair, other consultation counter
/ Product delivery destination]
〒150-0001
Shibuya-ku, Tokyo 2-4-2 Sharonville
目 屋 Online Shop
E-mail: online.concierge@mokumeganeya.com

Please contact us by phone or email when you return or replace it. Also, when you return, please enclose your name, address, phone number or e-mail address.
Please return the product of returned goods / exchange (with the package in the package).
In addition, please use simple registered mail and courier service to prevent accidents.
In addition, please keep involvement of the invoice until the replacement is reached, or until the refund procedure is completed.

The refund will be a procedure since the arrival of the returned goods is confirmed
※ It takes about one week after arrival

■ Credit card is used:
We will refund you via credit card company as soon as the product returned.
■ For payment by bank transfer:
We will refund it by transfer to your designated account (please let us know the necessary items such as the transfer destination account number at the time of request)