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Cancellation / returned goods
About replacement
Change of order · Cancel
You may cancel or change the contents of your order within 7 days after your order is confirmed.
If you wish to cancel or change the contents of your order after the 8th day after the order is confirmed, a cancellation fee will be charged to the sales price as follows.
The cancellation fee is a penalty in the nature of a penalty, and does not include the intent to compensate for damage caused by default, and in the event of cancellation, the product (including work-in-progress and raw materials) will not be delivered regardless of whether or not the cancellation fee is paid.
(1) Within 7 days of order confirmation: 0%.
(2) From the 8th day after the order is confirmed: 50%.
(3) After delivery of the completed product: 100% (full amount)
*If there is any change in the shipping address, please be sure to contact us at online.concierge@mokumeganeya.com
*If the product is found to be defective at the time of production or just before delivery, we will rework the product without changing the price paid previously.
*If the product is found to be defective at the time of production or just before delivery, we will take responsibility for remaking the product without changing the price paid. If we find a defect in the product even after delivery, we will
If we find that there is a defect in the product after delivery, we will rework it, but only if we take back the defective product.
We offer a lifetime free resizing guarantee after delivery.
(For special rings, there may be a charge.)
<If the size does not fit>
Free"After-sales service"please use. We accept resizing for free.
If you do not know how to make the size of your finger unknown · · ·How to measure ring sizePlease check.
We also offer a free gift for ring gauge.
<Change of delivery address, delivery date, delivery time>
Delivery address · Delivery date · About change time change, mail"Online.concierge@mokumeganeeya.com"Or"Contact form"Please contact me from.About returned goods / exchange
We have 7 days of return warranty to purchase our full-scale wedding rings with confidence.
Only unused products, we accept returns for the following reasons if shipment within 7 days after arrival of the product.
· Mistake of order contents
· When the product specification is different from the order contents
· If a clear scratch can be confirmed (separate traces)
※ In the case of wooden gold, the same pattern can be created twice, so the reference picture and some difference will be inevitable.
Enjoy one pattern in the world
We pay close attention to the handling of the product, but if the product you deliver is damaged, or if any product different from the order arrives, the product is not burdened with good goods and free repair I accept.
Within 7 days after arrival of the product, please contact the email address described in [Exchange, Repair, Other Consultation Contacts / Commodity Destinations], and send the product in cash on delivery (Shipping fee).
※ We can not receive a returned product without contact.
※ It may be possible to respond to the application after 8 days after arrival of the product.
<If the size does not fit>
Free"After-sales service"please use. We accept resizing for free.
If you do not know how to make the size of your finger unknown · · ·How to measure ring sizePlease check.
We also offer a free gift for ring gauge.
[Exchange, repair, other consultation counter
/ Product delivery destination]
〒150-0001
Shibuya-ku, Tokyo 2-4-2 Sharonville
Mokumeganeya Online Shop
E-mail: online.concierge@mokumeganeya.com
<About return shipping>
Please contact us by phone or email when you return or replace it. Also, when you return, please enclose your name, address, phone number or e-mail address.
Please return the product of returned goods / exchange (with the package in the package).
In addition, please use simple registered mail and courier service to prevent accidents.
In addition, please keep involvement of the invoice until the replacement is reached, or until the refund procedure is completed.
<About Refunds>
The refund will be a procedure since the arrival of the returned goods is confirmed
※ It takes about one week after arrival
■ Credit card is used:
We will refund you via credit card company as soon as the product returned.
■ For payment by bank transfer:
We will refund it by transfer to your designated account (please let us know the necessary items such as the transfer destination account number at the time of request)
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- Cancellation, return / exchange